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Event Information
604-13 GP38 – QMS: Leadership and Management Roles and Responsibilities

Event Code: 588-604-13
Event Type: Webinar


Click here to download course flyer

Clinical and Laboratory Standards Institute

Program Date
April 18, 2013 

Program Time
1:00 - 2:00 PM (ET)

Registration Fee

Registration Deadline
April 16, 2013

The occasionally voiced opinion, “Quality begins at the top,” acknowledges that leaders have unique roles and responsibilities in shaping the laboratory’s cultural, structural, and functional dimensions relevant to managing and sustaining quality. The competence with which those in laboratory management fulfill the role of “quality leader” and the attention paid to leadership responsibilities for the quality management system (QMS) often determine a laboratory’s success in realizing the full benefits of a QMS. This presentation introduces CLSI document GP38, which is intended to assist laboratories in meeting the leadership-based requirements for their QMS, as represented by quality system essential (QSE) Organization.

At the conclusion of this program, the participant will be able to:

  • Explain the CLSI QMS and how QSE Organization fits within the QMS.
  • List ways to identify new information contained in M100.
  • Describe the differences between formal and informal leadership roles and explain the importance of informal leadership roles in managing quality.
  • Name the three organizational dimensions relevant to managing quality for which laboratory’s leaders have unique roles and responsibilities.
  • List the fundamental leadership responsibilities for managing quality and relate them to the appropriate organizational dimension. 

Christine D. Flaherty, MHA, CLS, CPHQ
Regional Director, Sutter Health Sacramento Sierra Region Laboratories, Sacremento, CA

Who Should Attend
This intermediate-level program is appropriate for laboratory professionals working in clinical, public health, and academic settings.

Continuing Education Credit
The Association of Public Health Laboratories (APHL) is approved as a provider of continuing education programs in the clinical laboratory sciences by the ASCLS P.A.C.E.® Program. Participants who successfully complete each program will be awarded 1.0 contact hours. P.A.C.E.® is accepted by all licensure states except Florida. APHL is a Florida approved CE provider; each course has been approved for 1.0 contact hours for Florida Laboratory Licensees.
To receive continuing education credit, you must view the program and complete the online evaluation by May 18, 2013.

Site Registration
Registration fee per site: $195 includes one connection to the live webinar plus unlimited access to the archived webcast for six months. If additional connections are used for the live program, an additional program fee will be billed to you. Contact the registrar (240.485.2727) if you need to register multiple sites.
Please note: You will be automatically registered for the online archived version if your payment is received after the registration deadline.

Select a site facilitator. This needs to be someone who can receive all communication via e-mail.

Site facilitator must register.

If you have difficulty with the online registration process, please e-mail or call 240.485.2727 between 8:00 AM – 4:30 PM (ET). After your facility's registration is confirmed, the site facilitator will receive all necessary instructions and paperwork via e-mail.

You may pay online using a credit card. If you would like to pay by check, please request a registration form from the APHL Registrar at 240.485.2727. Send a check made out to "APHL" to APHL Registrar PO Box 79117, Baltimore, MD, 21279-0117. Be sure to attach a registration form and include the number of the course on the check. If no registration form is received your check will be deposited but you may not be registered for the course or get a confirmation notice. We do not accept purchase orders. We are unable to offer refunds for cancellations.

Special Needs Information
Individuals seeking special accommodations should submit their request in writing to Please allow sufficient time for APHL / NLTN to make arrangements, which is normally at least three weeks prior to start date of the course. For more information call 800.536.6586 / 800.536.NLTN.


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